Dalton

• Manufacturing Defect — A factory or material fault that affects the product's normal function, not caused by misuse, accident, or external factors.
• Calendar Days — Counted continuously, including weekends and holidays.
• Date of Delivery or Receipt — The date the product was delivered to or received by the customer per Vault Master's record. This single date is the start point for all coverage periods.
• Cosmetic / Visible Damage — Surface or external issues apparent on normal inspection (dents, scratches, cracks, missing items, wrong item).

Please inspect and test your product within 48 hours of delivery or receipt, and report any of the following within that window:
• Dents, scratches, cracks, stains, or visible surface damage
• Broken glass, panels, locks, hinges, buttons, handles, or exterior parts
• Missing manuals, keys, cards, remotes, adapters, or accessories
• Wrong model, color, size, or variant; incomplete delivery
• Packaging damage that may have affected the product
To support a delivery-inspection claim, please provide clear photos of the product and packaging, an unboxing video (if available), proof of delivery, and a description of the concern.
If no visible concern is reported within 48 hours, the product is considered received in good external condition.
Important: This 48-hour window applies only to visible, cosmetic, missing-item, wrong-item, and delivery concerns. Internal manufacturing defects remain covered under Sections 4–5 and applicable law, even if discovered later.

For a verified manufacturing defect reported within 30 calendar days of delivery or receipt, Vault Master will, after assessment, provide one of the following at no cost to you:
• Free technical diagnosis and remote troubleshooting
• Free service and repair labor
• Free replacement parts or components needed to restore normal function
• Money back / refund, where the defect is confirmed and repair or replacement is not the appropriate remedy
Covered manufacturing defects may include: factory faults affecting normal function; malfunctioning motors, rotation, or movement systems; faulty LEDs, touch panels, control systems, or electronic boards; internal electrical component failure; structural or assembly defects; and power-related malfunctions proven to be internal factory defects.
Refund, repair, or replacement is not automatic. Vault Master may first conduct remote troubleshooting, inspection, or service evaluation to confirm the defect. This coverage does not apply to customer-caused damage, change of mind, or the excluded conditions in Section 7.

For 12 months from delivery or receipt, Vault Master provides free service labor for eligible product concerns — including remote troubleshooting, technical diagnosis, repair labor, product testing, and help identifying any required parts.
Parts after Day 30: Within the first 30 days, qualifying manufacturing-defect parts are free (Section 4). After Day 30, the cost of replacement parts — components, boards, motors, panels, locks, adapters, batteries, keys, remotes, and similar physical parts — is shouldered by the customer, unless Vault Master approves otherwise in writing.
The following remain chargeable during the service-warranty period:
• Replacement parts after Day 30
• Shipping, delivery, pick-up, handling, or logistics
• Onsite service outside approved coverage
• Repairs caused by misuse or external factors
• Repairs requiring third-party or special-order parts
After 12 months, concerns may still be accommodated as paid repair service, subject to parts availability and evaluation.

For as long as you own the product, Vault Master provides free remote technical support: troubleshooting guidance, usage assistance, reset and setup help, care and maintenance advice, and guidance on service or parts options.
Lifetime Technical Support does not include free repair, free parts, free replacement, free shipping, or onsite service. Where repair, parts, shipping, or onsite service is needed outside the applicable warranty above, charges may apply.

For clarity, the exclusions below apply across all coverage in this policy. Vault Master does not cover damage, defects, or claims caused by:
Customer handling & external factors
• Drops, impact, mishandling, improper installation, or customer transport
• Water, moisture, humidity, liquid exposure, corrosion, rust, or pests
• Unstable power, wrong voltage, surges, lightning, overloaded outlets, or incompatible power sources
• Incompatible adapters, accessories, cords, batteries, or replacement parts
• Improper cleaning materials, chemicals, heat, direct sunlight, or harsh environments
• Neglect, improper storage, poor ventilation, or failure to follow care instructions
• Use outside the product's intended purpose, load limits, or operating conditions
Servicing & verification
• Unauthorized repair, modification, opening, tampering, or third-party servicing
• Claims where the serial number, order record, or proof of purchase cannot be verified
Cosmetic & delivery (after the 48-hour window)
• Cosmetic damage, visible damage, missing accessories, wrong-item, or delivery concerns not reported within 48 hours of delivery
• Lost accessories, manuals, keys, remotes, adapters, or packaging unless reported within 48 hours
Preference & other
• Change of mind, buyer's remorse, incorrect order by the customer, or preference change
• Normal wear and tear
• Damage from customer-arranged shipping or relocation after the product was received in good condition
• Loss or damage to personal belongings, valuables, jewelry, firearms, or documents stored in or used with the product
If a concern is found to be non-warranty related, Vault Master may still offer paid repair assistance; parts, labor, inspection, shipping, and logistics fees may apply.

Step 1 — Submit your concern. Contact Vault Master through [SUPPORT CHANNELS — e.g., email / phone / Viber / official form] with the required documents below. Observe the 48-hour window for visible/delivery concerns and the 30-day window for manufacturing-defect money-back, repair, or parts claims.
Required documents:
• Proof of purchase (official receipt, invoice, or confirmed order record)
• Order / transaction reference number
• Product model, variant, and serial number (if applicable)
• Date of purchase and date of delivery
• Full name, contact number, email, and delivery address
• Clear photos and/or video of the issue
• Written description: what happened, when it started, and any troubleshooting tried
• Photos of the product's current condition and packaging (for delivery claims)
Step 2 — Initial assessment & remote support. Our team reviews your submission and may guide you through remote troubleshooting (settings, power, reset, setup) to resolve the issue quickly.
Step 3 — Inspection. If needed, inspection or service may be arranged. Within 30 days of delivery or receipt, eligible Metro Manila customers may qualify for onsite assistance, subject to schedule and the nature of the concern. Otherwise, the product may need to be brought or shipped to our service center. After 30 days, shipping, pick-up, and logistics costs are shouldered by the customer unless approved otherwise in writing. Customers outside Metro Manila may need to ship the unit; shipping and handling may apply.
Step 4 — Evaluation & approval. Vault Master determines whether the concern qualifies and applies the appropriate remedy under Sections 3–6.
Step 5 — Resolution. Approved remedies may include: remote fix; free labor (within the service-warranty period); free parts (verified defect within 30 days); paid parts (after Day 30); paid repair (non-covered issues); or refund (verified defect within 30 days).
Step 6 — Release or delivery. Once service is complete, the unit is ready for pick-up or delivery (fees may apply unless approved otherwise). Please inspect the released or delivered unit and report any concern immediately with photos or video.
Our response commitment: Vault Master aims to acknowledge claims within [X business days] and provide an assessment result within [X business days] of receiving complete documents. (Confirm or adjust these timeframes before publishing.)

Coverage applies only to the original purchased product and verified transaction, and may be voided if the product was opened, tampered with, modified, or repaired by unauthorized persons; misused, dropped, or exposed to liquid; used with incompatible accessories or power; used outside its intended purpose; or where the serial number, order record, or proof of purchase cannot be verified.
Vault Master's responsibility is limited to assessment, technical support, service labor, approved repair, approved parts coverage, parts coordination, or approved refund, under this policy and applicable law. Vault Master is not liable for incidental, indirect, or consequential losses — including loss of income, business interruption, inconvenience, transportation expenses, or loss or damage to valuables, jewelry, firearms, documents, or other items stored in or used with the product.
Please remove all personal belongings and removable items before submitting a product for service.

This warranty is provided in addition to — and does not limit, replace, or waive — the rights granted to consumers under the Consumer Act of the Philippines (RA 7394), the Civil Code provisions on warranty against hidden defects, and other applicable laws. Where any term of this policy conflicts with mandatory consumer-protection law, the law prevails.
This policy is governed by the laws of the Republic of the Philippines.
Vault Master reserves the right to update this policy. The version and effective date above indicate the current policy in force.